FAQs

We’ve loved our time in Browns Bay, but our current lease is ending on March 31st. We’ve decided it’s the perfect time to find a fresh, new space on the North Shore that better fits our vision and allows us to serve our community even better!

We are currently scouting several exciting spots! We want to make sure the next location is perfect for our customers. As soon as the ink is dry on a new lease, our email subscribers and social media followers will be the first to know.

Absolutely. You won’t have to go without!

• Online: Our full range is available online with fast delivery across Auckland.
• Grey Lynn: Visit our flagship store at 407 Richmond Road. We’d love to see your familiar faces there!

Don't worry—vouchers are safe! All existing gift vouchers remain valid and can be used at our Grey Lynn store.

The 15% off Moving Sale is exclusive to our Browns Bay store as a thank-you to our local walk-in customers and to help us clear stock before the move. However, keep an eye on your inbox for special "Welcome to Online" offers coming soon!

Our final day of trade at the Browns Bay location will be Sunday, March 31st(or earlier if stock runs out!).

We strive to dispatch orders as quickly as possible. We typically process and dispatch orders within 1-2 business days, operating during business hours Monday to Friday. After your order leaves our facility, the arrival time will be determined by the courier used and the destination address. Generally, it takes 1-3 business days nationwide for nonrural delivery.

Upon dispatch, you will receive a tracking number via email. You can use this number on our courier's website to track the progress of your delivery.

Delivery charges are automatically calculated during the checkout process. The cost varies depending on the size and weight of your order, as well as your location.

What should I do if my order hasn't arrived? If your order hasn't arrived within the expected timeframe, please check the tracking information. If there's an issue with the delivery status, or if the tracking hasn't been updated, please contact us at info@meditaste.nz for assistance.

If your order hasn't been dispatched yet, we might be able to change the delivery address. Please contact us as soon as possible to make any changes.

We do not require signature for our deliveries so couriers will generally leave your order by your doorstep.

Unfortunately, we are unable to offer expedited shipping at this time.

We do our best to ensure all items are in perfect condition when they leave our warehouse. In the rare event that your order is lost or arrives damaged, please contact our customer service team to arrange for a replacement or refund.