FAQs

We’ve loved our time in Browns Bay, but our lease ended on March 31st. We decided it was the perfect time to find a fresh, new space on the North Shore that better fits our vision and allows us to serve our community even better!

Great News - we've found a new North Shore home!

Meditaste has now opened a new Outlet Store at 12 Parkhead Place, Rosedale, Auckland 0632.

Located beside our distribution centre, the outlet store features our core Mediterranean product range alongside an ever changing selection of clearance deals, discounted favourites, and special buys.

Pop in to find your favourites and say hello to our friendly team!

Absolutely. You won’t have to go without!

• Online: Our full range is available online with fast delivery across Auckland.
• Meditaste Grey Lynn: Visit our flagship store at 407 Richmond Road. We’d love to see your familiar faces there!
• Meditaste Outlet Rosedale: Our new North Shore Outlet Store with all of our core range and ever changing clearance buys! Visit us at 12 Parkhead Place, Rosedale, Auckland 0632

Don't worry—vouchers are safe! All existing gift vouchers remain valid and can be used at our Grey Lynn store.

The 15% off Moving Sale is exclusive to our Browns Bay store as a thank-you to our local walk-in customers and to help us clear stock before the move. However, keep an eye on your inbox for special "Welcome to Online" offers coming soon!

We strive to dispatch orders as quickly as possible. We typically process and dispatch orders within 1-2 business days, operating during business hours Monday to Friday. After your order leaves our facility, the arrival time will be determined by the courier used and the destination address. Generally, it takes 1-3 business days nationwide for nonrural delivery.

Upon dispatch, you will receive a tracking number via email. You can use this number on our courier's website to track the progress of your delivery.

Delivery charges are automatically calculated during the checkout process. The cost varies depending on the size and weight of your order, as well as your location.

What should I do if my order hasn't arrived? If your order hasn't arrived within the expected timeframe, please check the tracking information. If there's an issue with the delivery status, or if the tracking hasn't been updated, please contact us at info@meditaste.nz for assistance.

If your order hasn't been dispatched yet, we might be able to change the delivery address. Please contact us as soon as possible to make any changes.

We do not require signature for our deliveries so couriers will generally leave your order by your doorstep.

Unfortunately, we are unable to offer expedited shipping at this time.

We do our best to ensure all items are in perfect condition when they leave our warehouse. In the rare event that your order is lost or arrives damaged, please contact our customer service team to arrange for a replacement or refund.