Refund/Returns Policy

(a) The following Returns and Refunds policy applies only to Orders delivered within New Zealand. If you are dissatisfied with any Product purchased on this Website, please contact info@tastegreece.co.nz. 

(b) Once you contact us, we will investigate your issues and advise you as to whether your Product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your Products, with which you must comply. 

(c) All Products must be returned in a saleable condition, as soon as possible following purchase. We do not allow any returns on coffee purchased unless there is a quality issue with the coffee or capsule. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. You may be contacted to clarify any issues relating to the returned Product or to improve our quality processes. 

(d) Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the Products. 

(e) We aim to process refunds and replacements within 7 days of receipt by us of the original Product, however, depending on your item and the number of returns in our system, this may take longer.